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FAQs

How can I order a pair?

I have made it really easy for you to order a custom pair of trainers. Click Request and fill out the form. I will then reply to you ASAP with a visual to the email address you included. 

Or if you visit my shop here I have custom footwear that I have already designed that you can buy.

*each trainer is hand painted so even though you will be buying an already designed custom, I still need time to create the piece*

How much do you charge?

Each design is priced depending on the overall quality of design and how much detail you want. I have included an average price list on the homepage here.

If you are working with a budget, please include this in the description on the form you fill out under Request.

Do you ship internationally?

Yes! We ship worldwide. 

Domestic Shipping (UK) - £5.00

International Shipping - £22.50

Tracking will be sent to you

How long will it take to custom my trainers?

I expect to produce each trainer within 2-4 weeks. If it is earlier of delayed I will get in contact with you.

*My busiest periods are March-June + Nov-Dec. So please allow at least 3-4 weeks for me to complete your trainer before shipping*

Do you do collabs with businesses?

Yes we do. Please email me at customzbybrad@gmail.com and we can discuss the collaboration in greater detail.

Do you only paint Air Forces?

No, I can paint generally on most things. I can paint on most leather and canvas based trainers: Nike, Vans, Converse, Timberlands etc.

Do you accept refunds / exchanges?

No. Each trainer has been made bespoke to you, as we talk design, style, shoe size and shipping instructions prior to completion and payment - so please make sure you tell me everything initially to avoid this.

Can you machine wash them?

I do not advise these customs to be machine washed. There is a top coat that allows the leather paint to be sealed and scratch resistant. If the paint is to be covered in dirt or needs cleaning, I advise using a damp clothe to wipe over. 

But overall they are fully wearable in any weather condition, but they are still works of art that are hand painted.  The art will last as long as the sneaker itself if taken care of.

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 *ALL ORDERS ARE FINAL. NO RETURNS, REFUNDS OR EXCHANGES. I AM NOT RESPONSIBLE FOR THE PACKAGE AFTER IT HAS BEEN DELIVERED TO POST OFFICE. CUSTOMZBYBRAD CREATES ART ON TRAINERS. CUSTOMZBYBRAD DOES NOT CREATE THE ACTUAL TRAINER*

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